Refund policy
⚠️ Due to strict hygiene and safety regulations, all cosmetic products, including magnetic eyelashes, are considered non-returnable once opened or used.
Returns are accepted only if the product is new, unopened, unused, and in its original sealed packaging, except in cases of manufacturing defects or shipping errors.
We strongly encourage customers to carefully review product descriptions before completing their purchase.
Return Process
To initiate a return, please contact us at:
📧idaeyes.help@gmail.com
Returns will not be accepted without prior authorization.
Once your request is approved, return instructions will be sent to you by email.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong product, so we can assess the issue and resolve it promptly.
Non-Returnable Items
The following items are not eligible for return:
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Opened, used, or unsealed cosmetic products
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Sale or promotional items
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Gift cards
If you have any questions about a specific item, feel free to contact us.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different product is to return the eligible item and place a new order once the return is approved.
European Union – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, without providing any reason, subject to the hygiene conditions outlined above.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved or rejected.
If approved, the refund will be processed automatically to your original payment method within 14 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund approval and you have not received it, please contact us at:
📧 idaeyes.help@gmail.com